Buying Art from Palm Gallery
Frequently Asked Questions
Collecting art should be inspiring and straightforward. Below you’ll find answers to the most common questions about purchasing artwork, payment, shipping, and delivery from Palm Gallery.
If you need personal assistance, please contact us at contact@palmgallery.art. We’ll be happy to help.
Ordering Artwork
Do I need an account to purchase artwork?
No. You may complete your purchase as a guest without creating an account.
Creating an account is optional, but it allows you to save your information, view previous purchases, and check the status of current orders more easily.
How do I create an account?
Select My Account or Login/Register, then choose Create an Account and enter the requested information.
You may also begin shopping as a guest and create an account during checkout.
How do I purchase an artwork?
Choose the artwork you would like to purchase and select Add to Cart.
When you are ready, open your shopping cart and proceed to checkout. Please carefully review the artwork, price, billing information, shipping address, and payment details before confirming your order.
Why can’t I add an artwork to my cart?
An artwork can be added to your cart only while it is available. If it appears as Temporarily Unavailable, it may currently be reserved in another collector’s shopping cart.
Because many artworks are original or available in limited editions, availability may change quickly.
What payment methods do you accept?
Palm Gallery accepts:
- PayPal
- Visa
- Mastercard
- American Express
- Other major credit and debit cards available during checkout
All payments are processed securely.
Can I change or cancel an order?
Orders cannot normally be changed or cancelled after they have been placed because preparation and processing begin promptly.
Please review your artwork selection, billing details, and delivery address carefully before completing your purchase. If you notice a problem, contact us immediately at contact@palmgallery.art.
How do I use a discount code?
Enter your discount, coupon, or voucher code in the designated field on the shopping-cart page, then select Apply before proceeding to checkout.
Please confirm that the discount appears in your order total before completing payment. Discount codes cannot be applied after an order has been submitted.
How will I know that my order has been received?
After completing your purchase, you will receive an order-confirmation email.
Your order will be prepared for shipment after your payment has been approved and your billing and delivery information has been verified. Registered customers may also view their order status through the My Account page.
If you do not receive a confirmation email, please check your spam or junk folder before contacting us.
Shipping and Delivery
When will my order be processed?
Orders are generally processed within two business days, excluding weekends and public holidays.
You will receive another email when your artwork has been dispatched.
How long will delivery take?
Standard courier delivery usually takes approximately eight business days. Delivery time may vary depending on the destination, courier service, and circumstances beyond our control.
How can I track my artwork?
Once your order has been dispatched, you will receive an email containing your tracking information.
Use the tracking link or number provided in the email to follow the progress of your delivery. Please keep your order number available in case you need assistance.
How much does shipping cost?
Shipping charges are calculated according to the artwork’s size, weight, packaging requirements, and delivery destination.
Enter your shipping address during checkout to see the applicable delivery charge before completing your purchase. No payment is required simply to view the shipping cost.
Can I change my delivery address after ordering?
Once an order has been confirmed, we may be unable to redirect it.
Please check your delivery address carefully before completing your purchase. If you discover an error, contact us immediately at contact@palmgallery.art, and we will let you know whether the address can still be corrected.
Still Have Questions?
We want you to feel confident when purchasing art from Palm Gallery.
For assistance with an artwork, your order, or the delivery process, please contact:
Palm Gallery
Studio City, California, USA
contact@palmgallery.art